Legal
Terms of Use
The terms that apply when you use eurekadesk.com, and how they relate to a signed EurekaDesk service agreement.
Draft pending legal review. Bracketed details are placeholders and this document is not yet in effect.
01Acceptance of these terms
These terms govern your use of eurekadesk.com. By using the site you agree to them. If you use the site on behalf of a business, you confirm you are authorized to accept them for that business.
02Website information is not an offer
Packages, prices, allowances and examples on this site are general descriptions for marketing purposes. They are not a binding offer and may change without notice.
An engagement begins only when both parties sign a commercial agreement and a client-specific service schedule. If anything on this site conflicts with a signed agreement, the signed agreement prevails.
03How engagements work
The signed agreement sets the binding terms. As a summary, our standard engagements work as follows:
- A one-time setup fee is invoiced at signing and paid before onboarding begins.
- Monthly fees are billed in advance and exclude applicable taxes, advertising spend and third-party costs.
- The initial term is three months, then month to month. Either party may end it with 30 days' written notice, subject to the agreement.
- Allowances are monthly capacity limits. Unused hours and quantities expire at month end and do not roll over, accumulate, convert to cash or move between service categories.
- Work outside the package is estimated first and starts only after written approval.
04Client responsibilities and authority
Clients provide accurate information, timely access and approvals, and the rights needed for any content and customer data they supply. Delays in access or approvals may affect timelines and results.
Our personnel act only within written instructions and delegated authority. Unless expressly authorized in writing, they do not make binding commitments for a client, approve refunds or financial transactions, give legal, financial, medical or clinical advice, or make HR decisions.
05Accounts and third-party services
Clients own and pay for their primary business accounts, subscriptions, hosting, advertising and other third-party services wherever practical. We work through role-based access, which is revoked when an engagement ends.
We are not responsible for the availability, pricing or policies of third-party platforms.
06No guaranteed outcomes
We commit to defined capacity and deliverables provided with reasonable professional care. We do not guarantee search rankings, traffic, leads, sales, revenue or other business results unless a separate written performance agreement says otherwise.
07Intellectual property
The content, design, text, graphics and trademarks on this site belong to EurekaDesk or its licensors. You may view and share pages for your own business evaluation, but you may not copy, modify or republish site content for commercial use without our written permission.
Ownership of work product created for clients is set out in the signed agreement.
08Acceptable use
When using this site, you agree not to:
- Submit false, misleading or unlawful information, or impersonate anyone.
- Attempt to gain unauthorized access to the site, its servers or related systems.
- Interfere with the site's operation, including through automated scraping, spam or malicious code.
- Use the contact form to send unsolicited advertising.
09Disclaimers
The site and its content are provided "as is" and "as available" for general information. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Nothing on the site is legal, financial, tax or professional advice.
10Limitation of liability
To the fullest extent permitted by law, EurekaDesk is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of this site. Liability for services delivered to clients is governed exclusively by the signed agreement.
11Links to other sites
The site may link to third-party websites. We do not control them and are not responsible for their content or privacy practices.
12Governing law
These terms are governed by the laws of the State of [State], without regard to conflict-of-law rules. Disputes relating to the site will be resolved in the state or federal courts located in [State], unless a signed agreement provides otherwise.
13Changes to these terms
We may update these terms from time to time. Continued use of the site after an update means you accept the revised terms.
14Contact
Questions about these terms: [Legal entity name], doing business as EurekaDesk, [Registered business address]. Email: hello@eurekadesk.com.