Privacy Policy

01Who we are and what this covers

EurekaDesk ("we", "us") provides outsourced growth, technology and operations services to US businesses. This policy explains how we handle personal information collected through this website and in pre-sales communication.

When we deliver services to a client, we process the client's business and customer data on the client's behalf under the signed agreement and any data-processing terms. In that role the client's own privacy notice governs its customers' data, not this policy.

02Information we collect

We collect information you choose to give us and limited technical information needed to run the site.

• Enquiry details: name, work email, company, role, phone number, website, the package you are considering, the areas you need help with and your message.
• Communication records: emails, call notes and meeting notes from conversations about a potential engagement.
• Technical data: IP address, browser type, pages requested and timestamps, recorded in standard server and security logs.

We do not use advertising cookies or cross-site tracking. Please do not include health, financial or other sensitive information in the enquiry form.

03How we use information

We use personal information only for purposes connected to your enquiry or our business relationship:

• Replying to your enquiry and assessing whether a package fits.
• Preparing proposals, service schedules and agreements.
• Operating, securing and troubleshooting the website.
• Meeting legal, tax and accounting obligations.

We do not use enquiry details for unrelated marketing without your consent, and you can ask us to stop contacting you at any time.

04How we share information

We do not sell personal information or share it for cross-context behavioral advertising. We share it only with:

• Service providers that host the site, deliver email and store enquiries for us, bound by confidentiality and limited to what they need.
• Delivery team members who need it to prepare a proposal or deliver services.
• Professional advisers, authorities or courts where required by law or to protect our rights.
• A successor organization in a merger, acquisition or sale of assets, subject to this policy.

05Client and regulated data

Access to client systems is role-based and limited to what the agreed services require. Clients keep ownership of their accounts and data.

We do not handle protected health information for healthcare clients until the required privacy and security assessment is complete and the appropriate agreements, including a Business Associate Agreement where legally required, are signed.

06Retention and security

We keep enquiry information for as long as needed to respond and follow up, and for up to 24 months afterwards unless a business relationship or legal obligation requires longer. Client records are kept as set out in the signed agreement.

We apply reasonable administrative, technical and organizational safeguards, including access controls and credential hygiene. No method of transmission or storage is completely secure.

07Your choices and rights

Depending on your state of residence, including California, you may have the right to know what personal information we hold about you, to access, correct or delete it, to receive a copy, and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under state law.

To make a request, email hello@eurekadesk.com. We will verify your request before acting on it and will not discriminate against you for exercising your rights. An authorized agent may submit a request on your behalf with proof of authorization.

08Where information is processed

We and our service providers may process information in countries other than the United States. Where we do, we apply safeguards consistent with this policy.

09Children

This website is intended for businesses and is not directed to children under 16. We do not knowingly collect their personal information.

10Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed. Material changes will be highlighted on this page.

11Contact

Questions or requests about privacy: [Legal entity name], doing business as EurekaDesk, [Registered business address]. Email: hello@eurekadesk.com.