Services
Five ways the desk works for you.
Growth is the base of every package. Customer experience and operations stack on top when you need people answering and executing behind the scenes.
| Service | Growth | Growth + CX | Operations |
|---|---|---|---|
| Attract and acquire | |||
| Maintain and improve | |||
| Customer experience | |||
| VA and operations | |||
| Account management |
Service 01
Attract and acquire
SEO and organic digital marketing for one website and one brand.
Included on
- Growth
- Growth + CX
- Operations
Written capacity
What is included
- Initial technical and on-page SEO review
- Keyword research and agreed prioritization
- On-page recommendations and implementation within scope
- Local SEO and Google Business Profile support where relevant
- Monthly monitoring of agreed organic search indicators
- Up to two organic marketing channels
- Up to eight social posts and four SEO content/on-page tasks per month
Post and content allowances are not interchangeable. Unused quantities do not roll over.
Service 02
Maintain and improve
Routine care for one agreed existing website or application.
Included on
- Growth
- Growth + CX
- Operations
Written capacity
What is included
- Up to 10 technical maintenance hours per month
- Bug fixes, dependency and security updates, performance checks
- Routine deployments and troubleshooting within the existing architecture
- Separate minor-development allowance: 4 / 6 / 8 hours by package
- Small UI changes, straightforward integrations, and bounded enhancements
Does not include continuous monitoring, 24/7 incident response, new builds, or major redesigns unless separately agreed.
Service 03
Customer experience
English-language inbound support that answers, books and qualifies inside your scripts and rules.
Included on
- Growth
- Growth + CX
- Operations
Written capacity
What is included
- Up to 40 productive agent hours per month
- Up to two channels from email, phone, and live chat
- English-language inbound support
- Appointment booking, confirmations, reminders, and rescheduling
- Initial lead qualification, routing, and follow-up
- CRM updates and escalation of out-of-authority matters
Hours are productive workload, not continuous availability or 24/7 coverage. Coverage windows are agreed before launch.
Service 04
VA and operations
Routine administrative and operational work, run through documented, approved workflows.
Included on
- Growth
- Growth + CX
- Operations
Written capacity
What is included
- Up to 40 productive VA/operations hours per month
- Four to six recurring workflows agreed during onboarding
- Email and calendar coordination
- Data entry, CRM administration, and document preparation
- Sales pipeline, onboarding, and order/service workflow coordination
- SOP drafting and weekly operations updates
Does not include bookkeeping, tax, legal, HR decisions, financial approvals, or unrestricted executive management.
Service 05
Account management
A designated contact coordinates requests, priorities, and reporting.
Included on
- Growth
- Growth + CX
- Operations
Written capacity
What is included
- Monthly performance report on Packages 1 and 2
- Weekly operations update plus monthly growth review on Package 3
- One monthly strategy/review meeting on Packages 1 and 2
- Hour tracking with notice when an allowance approaches its limit
- Written approval required before chargeable out-of-scope work
Requests are prioritized against package capacity through agreed channels.
Boundaries
Clear about what is not in the fee.
Anything beyond a package is estimated first and only starts with your written approval.
Not included in package fees
- Paid advertising management fees or advertising spend
- New website or mobile application builds
- Major redesigns, migrations, or complex integrations
- Unlimited content, social publishing, or SEO work
- Guaranteed rankings, leads, sales, or revenue
Add-on · quoted separately
Advertising management
Paid campaigns scoped by platform, campaign count, creative, landing pages and tracking. You fund ad spend directly.
Add-on · quoted separately
Additional capacity
Extra support, VA, maintenance or development hours when a month needs more than your package allows.
Add-on · quoted separately
Extended coverage
Weekend, holiday or longer support windows, additional channels and dedicated agents.
Add-on · quoted separately
Project work
New websites, stores or apps, redesigns, migrations and major integrations, each under its own statement of work.
Every request lands on one desk, gets done inside written capacity, and shows up in your report.
Not sure which services you need?
Tell us what is slipping. We will map it to the right package.